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On purchases over £1000.00 there will be no shipping costs.

RETURNS AND THIRD PARTY EXPERTISATION Our goal is 100% customer satisfaction. If you are not happy with the goods supplied then please contact us so that we can address the problem to your satisfaction. It is a condition of sale, however, that you have to contact us within 14 days of receipt of the goods; otherwise we reserve the right to refuse to consider the claim. If the problem is due to a fault on our behalf, then we will either replace the goods immediately or we will fully refund your purchase price for the goods returned, without question. In this case, we will also refund any delivery costs involved. If the problem is not our fault and you simply wish to return or exchange the goods, then we shall be happy to exchange the goods or fully refund the purchase price of the goods returned only once the goods are back in our hands (provided it is within the prescribed 14-day period of receipt of the goods). We will, however, expect the purchaser to pay any postage or additional costs incurred. No lot is returnable if, subsequent to receipt by purchaser, it has been damaged in any way whatsoever. If you wish to have any item expertised by a recognised expert committee, you are most welcome to do so, but only after we provide written notification that this is acceptable to us (obviously, in this case, an extension would be granted on the 14-day return policy). 
This policy MUST be strictly adhered to, for obvious reasons. This policy is in line with most other dealers and auction houses worldwide. The onus of proof lies with the purchaser. The inability of a recognised expert committee to express a definite and conclusive opinion is no grounds for a refund or return on any lot. Should the opinion of the expert committee not agree with our description, then, on receipt of the item, the certificate and all associated paperwork, we will refund all reasonable costs. All goods offered for sale are described to the best of our ability. If you require further details or a scan, then please do not hesitate to ask.

Doreen Royan & Associates have endeavoured to answer all your questions regarding our services on this page. However, if, after reading here, you have not found exactly what you were looking for, please Contact Us. We will gladly assist. As we select only the finest and rarest of stamps for your portfolio, 90% of the items exceeding £1000 in value come with a Certificate of Authenticity from top international expert committees, such as The Royal Philatelic Society and the British Philatelic Association, both in London. Such certificates are recognised and accepted throughout the philatelic world. These certificates become the ‘pedigree’ of the item and remain with it forever. Any item that is sold with a Certificate is sold with that Certificate only.

Browse F.A.Q. Topics

• Privacy & Security1
• Selling1

Privacy & Security

• Is confidentiality assured?

  At Doreen Royan & Associates, we assure you of a highly professional and personal service. We cover all the requirements that today’s modern, sophisticated collector demands, and absolute confidentiality is assured at all times.

Selling

• How do I sell my collection or items in my collection?

  As fine postage stamps are internationally traded, there are several options available. Items may be sold on auction or private treaty. Doreen Royan & Associates will take care of this for you.