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Privacy Policy

Doreen Royan & Associates (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purposes of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from

We respect and are committed to protecting your privacy. This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy. The following policies are only in effect for the web pages, newsletters and opt-in announcement lists owned and operated by The following discloses our Privacy Policy. does track which content you access. However, individual information on accessed content is deemed private and is therefore not made public. This information is only used internally as it relates to business processes, customer care and in the overall processes of improving our business and service offering.


What information is collected and how is it collected?

Every computer connected to the Internet is given a domain name and a set of numbers, which serve as that computer’s “Internet Protocol” (IP) address. When a visitor requests a page from, our web servers automatically recognise that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you, other than the IP address from which you have accessed our site. We use this information to examine website interactivity. Our web servers do not record the e-mail addresses of visitors.

How do we use single-pixel gifs or tracking scripts? may use single-pixel gif images or tracking scripts, sometimes referred to as web bugs or web beacons, to evaluate website interactivity and gather some general statistical information. may use single-pixel gifs or tracking scripts that can track personal information from “cookies” that may have been previously placed on a user’s computer.

What other information do we request?

We may also request your personal details, including, but not limited to, an e-mail address, mailing address for the purposes of registering as a site user, conducting a survey or to provide additional services (for example, subscriptions to e-mail newsletters, announcement lists or information about seminars).

Whenever we request the identity of a visitor, we will clearly indicate the purpose of the enquiry before the information is requested. We maintain a strict “no-spam” policy. We will also not sell or rent your e-mail address to a third party.

When you enter a contest or other promotion, we may ask for your name, address and e-mail address so that we can administer the contest and notify winners.

Will we disclose the information we collect to external, third parties? will disclose personal information when required by law or in the good-faith belief that such action is necessary to:

  1. Conform to the edicts of the law or comply with a legal process served on
  2. Protect and defend the rights or property of or visitors to
  3. Identify persons who may be violating the law, the legal notice, or the rights of third parties
  4. Cooperate with the investigations of purported unlawful activities

What else should I know about my privacy when online?

The website may contain links to other websites. Please check with those sites to determine their respective privacy policies.

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion lists, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.

This is how we will handle information we learn about you from your visit to our website. The information we receive depends upon what you do when visiting our site.

Automatic information

This information enables us to run site usage tools and create statistics about our site. These statistics help us to better understand how our site is being used; and what we can do to make it more useful to visitors.

Information you provide us

We use the information that you provide us (both online and offline) for responding to your requests, customising the material presented to you based on your past visits to our website, to communicate with you, and to improve the content of our website and our service offering. The primary goal in collecting personal information is to provide you with customised services, features and content and to give you an efficient, personalised experience that best meets your needs.

If you choose to identify yourself by sending us an e-mail or completing an online form, employees will have access to such information in order to contact you for direct marketing purposes. We also aggregate information on what pages you access. Information submitted by you, such as survey information and/or comments or feedback, may be stored in a personally identifiable format and will only be used for internal purposes and will not be shared with people or organisations outside of

Use of “cookies”

“Cookies” are small files that are placed on your hard drive that assist us in providing customised and personalised services. No personal information is stored in this “cookie”.

From time to time, may send a “cookie” to your computer. A “cookie” is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A “cookie” can’t read data off your hard disk or read “cookie” files created by other sites. “Cookies” do not damage your system. We use “cookies” to identify unique website users and which areas of the website you have visited. This information may be used to personalise our services to you. WE DO NOT RECORD ANY INFORMATION OTHER THAN HOW YOU INTERACT WITH THE WEBSITE.

You can choose whether to accept “cookies” by changing the settings of your browser. You can reset your browser to refuse all “cookies”, or allow your browser to show you when a “cookie” is being sent. If you choose not to accept these “cookies”, your experience at our site and other websites may be diminished and some features may not work as intended.

E-mail communication

From time to time, distributes an online newsletter, as well as announcements relating to, which we believe our stakeholders will be interested in. recognises that users may not wish to be contacted about new or related services; therefore you may opt out of any e-mail marketing or newsletters that may result from use of the site. When you receive an e-mail, you will be given instructions on how to remove yourself from that list.

All our e-mail communications are tracked to evaluate interaction success and to better understand how stakeholders are responding to communications. Typically, uses e-mail tagging to identify which links in the e-mail you click on and how you interact with the website. This information may be linked to the unique “cookie” stored on your hard drive.

Your consent to this agreement

The above policies are effective as of May 01, 2010. reserves the right to change this policy from time to time without prior notice.

By using the website, you consent to the collection and use of information by us as specified above. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Copyright Doreen Royan & Associates (Pty) Ltd 2010. All Rights Reserved