How to Order
The easiest way to order is to use our online shopping and ordering facility. It is a very simple and quick procedure. Once you have found the stamp you are interested in, add it to the shopping cart and then proceed to check-out. You will need to complete the form with personal information and use your credit card to complete the purchase.
If you are unsure of anything at all, please contact us immediately.
|Telephone No. :
|+27 (0) 11 706 1920
VERY IMPORTANT: Once you have completed your shopping, your order will be sent through to us immediately. The stamp(s) will automatically be reserved for you on receipt of payment. Your stamp(s) will then be dispatched within 14 days.
Our offices are open Monday to Friday, 08h00 to 16h00 (South African Standard Time, SAST). Outside of these hours our answering machine will take your call.
All prices quoted are in Pounds Sterling (£).
When paying by credit card, you will be charged in Pounds Sterling. Depending on the country you reside in, the purchase amount will be converted to your local currency by your bank, at the prevailing exchange rate. Doreen Royan & Associates (Pty) Ltd use a secure payment gateway for all transactions. Depending on the delivery address, an additional shipping cost is added to the bill. You will be able to see the amount before completing the transaction.
Payment may be made by:
- credit card: American Express, Diners, MasterCard, Visa
- debit card : Maestro card, Visa
- sterling cheque drawn on a UK bank
- direct transfer to our SA bank account
Doreen Royan & Associates (Pty) Ltd use the services of PayGate (Pty) Ltd to acquire credit card transactions. PayGate is a specialist credit card payment services provider and the approved payment gateway for Standard Bank of South Africa. Its web payment services are designed to facilitate 3D secure processing, which uses MasterCard Secure Code and is verified by Visa. 3D is an online credit card security system provided by MasterCard and Visa and supported by many banks worldwide.
If you wish to make a direct transfer to our South African bank account, we would ask that you contact us for our banking details.
Please note that no items will be shipped until payment has been received in full and has been cleared by our bank and the goods remain the property of DR&A until fully paid for.
Value Added Tax (VAT) and other Taxes, Duties, etc.
VAT has not been added to the cost of our stamps. We shall add VAT @ 15% to purchases made by South African residents.
Once we receive your order, the shipping costs will be determined depending upon the destination and the quotation we receive from the courier company. On purchases over £10 000.00 there will be no shipping costs.
Returns and Third Party Expertisation
Our goal is 100% customer satisfaction. If you are not happy with the goods supplied then please contact us so that we can address the problem to your satisfaction. It is a condition of sale, however, that you have to contact us within 14 days of receipt of the goods; otherwise we reserve the right to refuse to consider the claim.
If the problem is due to a fault on our behalf, then we will either replace the goods immediately or we will fully refund your purchase price for the goods returned, without question. In this case, we will also refund any delivery costs involved.
If the problem is not our fault and you simply wish to return or exchange the goods, then we shall be happy to exchange the goods or fully refund the purchase price of the goods returned only once the goods are back in our hands (provided it is within the prescribed 14-day period of receipt of the goods). We will, however, expect the purchaser to pay any postage or additional costs incurred.
No lot is returnable if, subsequent to receipt by purchaser, it has been damaged in any way whatsoever.
If you wish to have any item expertised by a recognised expert committee, you are most welcome to do so, but only after we provide written notification that this is acceptable to us (obviously, in this case, an extension would be granted on the 14-day return policy). This policy MUST be strictly adhered to, for obvious reasons. This policy is in line with most other dealers and auction houses worldwide. The onus of proof lies with the purchaser. The inability of a recognised expert committee to express a definite and conclusive opinion is no grounds for a refund or return on any lot. Should the opinion of the expert committee not agree with our description, then, on receipt of the item, the certificate and all associated paperwork, we will refund all reasonable costs.
All goods offered for sale are described to the best of our ability. If you require further details or a scan, then please do not hesitate to ask.
Due to our returns policy (see previous page), all items are effectively sent on approval for 14 days from receipt of the item/items.
All items remain the property of Doreen Royan & Associates (Pty) Ltd until such time as full payment has been cleared by our bank.
Failure to pay for any goods within 10 days of invoice date will result in the goods being re-offered for sale.
Doreen Royan & Associates (Pty) Ltd reserve the right to charge for any costs incurred due to payments being returned unpaid by our bank.
We are NOT responsible for:
- Goods opened or damaged or removed or otherwise dealt with by customs or postal authorities in the country of receipt or in transit
- Any taxes or charges levied by governments or authorities exchange rates or fees calculated by credit card companies.
All orders placed with us shall be deemed as accepting and agreeing to these, and any other Terms and Conditions of Sale, found on this website are available on request by mail or fax. We reserve the right to alter these ‘Terms & Conditions’
Visit the Contact Us page if you require further information.